Billing & Refund Policy
Mountainbrook Labs is dedicated to providing robust software components and data infrastructure with absolute transparency. We maintain clear billing guidelines to ensure our partners can operate their revenue infrastructure with confidence and predictability.
Payment Processing
Fees for our diagnostic platforms and content intelligence systems are disclosed upfront at the time of purchase. We utilize PCI-compliant third-party processors like Stripe to ensure your financial transactions are handled with enterprise-grade encryption and security. No sensitive payment data is stored within our local infrastructure.
14-Day Refund Window
We offer a 14-day satisfaction guarantee for most standard software licenses and subscription plans. If our tools do not align with your business process optimization goals, you may request a full refund within 14 calendar days of your transaction. Please submit your request to hello@mountainbrooklabs.com for professional assistance.
Billing & Subscription Support
Mountainbrook Labs simplifies payment operations. Contact our specialized team for all billing-related questions.
Our support team investigates all refund requests and billing discrepancies within 2-3 business days. Please include your order number or account email in your communication.
SUPPORT EMAIL
hello@mountainbrooklabs.com